FAQ

To create an account on the website, all you need is a valid email address to access. Fill in the data in the section here, following the instructions detailed on the page.

To maintain the integrity of your account, we recommend you to choose a unique password and never to disclose it. Also, make sure that you do not automatically save your data and that you log out every time you use a device that does not belong to you. We have taken all security measures to ensure that your personal data is secure. If you suspect that someone else knows your login information, change your account password immediately.

The cost of home delivery is 39 lei for a purchase of less than 1000 lei, and if the total amount of the purchase exceeds the amount of 1000 lei, delivery is free.

The courier delivers the order to the customer’s door, in case of delivery to an apartment house or to the gate, in case of delivery to a private house.

First of all, we assure you that the entire payment system is secure. Card data is entered using an encrypted connection, and your data is completely secure.

The price and payment method offered are specified in each order. Two payment methods are accepted for online orders placed on the site:

- online payment with the Bank Card;

If you choose to pay online with your bank card, in order to complete and validate your payment, you are directed to another secure payment page. All types of cards issued by Moldovan and foreign banks under the VISA and MasterCard logos are accepted, provided that the issuing banks have activated their online payment option.

- payment in cash or by bank card upon delivery.

If the cash payment is selected, the payment is deemed to be completed at the time of payment to the courier.

* If the order placed contains fruits and/or vegetables, payment can only be made in cash upon delivery.

The moment your order is placed and the payment has been confirmed, the total amount is debited in full from your account, in the issuing bank’s system. The total amount of the order is always equal to the value of the products in the order received.

In case of errors, if the amount debited from the account is not the same as the one on the issued fiscal receipt, the issuing bank must be contacted to clarify the situation. We can help you with information such as confirmation of the amount according to the fiscal receipt and order ID.

The placed order can no longer be changed or supplemented with new products, but you can place a new order with the desired products.

The seller may cancel the order placed by the buyer, following prior notice to the buyer, without any subsequent obligation of either party to the other or without either party being able to claim damages from the other party in the following cases:

- non-acceptance of the buyer’s card, of the transaction by the issuing bank, in case of online payment;

- the data provided by the Customer/Buyer on the website are incomplete and/or incorrect.

If we no longer have the product you want in stock on the day of the order, you will be contacted by phone and offered another item considered similar or superior. 

We apologize for any inconvenience and assure you that we are doing everything we can to constantly improve our services.

When the order is ready, on the respective day a courier will contact you by phone to confirm your presence at the address and time selected when validating the order on the website.

If upon arrival of the courier you are not found at the specified address or do not answer the call, the order is transferred at the end of the route. T

If by the end of the route, the courier fails to contact the customer, we reserve the right to cancel the order.

To change the delivery time or address, you can notify us by e-mail at relatiiclienti@linella.md (24/24) or contact us at the telephone number +373 3000 1515 (working schedule 08:00 - 18:00) up until the day of delivery, at least 2 hours before the time indicated for delivery. Once the order is picked up by the courier, cancellation is no longer possible.

The courier will give you a fiscal receipt, which contains all the information about the delivered products (product name, quantity, price).

In case of an incident at the time of delivery of the order, please notify us by e-mail -  relatiiclienti@linella.md or by phone -+373 3000 1515  within one working day upon receipt of the products to remedy the situation. After this time, any complaint regarding the delivered order will no longer be considered.

We endeavour to respond to all requests and complaints within five business days upon their receipt, so please leave us a valid phone number and email address.

At the moment, partial receipt of the home delivered order is not possible. The order can be accepted as it is, subsequently finding an amicable solution or it can be rejected in its entirety.

If after receiving the order you have found out that an item indluced in the fiscal receipt is missing, please report this situation to us by e-mail to relatiiclienti@linella.md or by phone at +373 3000 1515 and together we will find a way to resolve your situation.

Please report this situation to us by e-mail at relatiiclienti@linella.md or by phone at +373 3000 1515 and together we will find a way to resolve your situation.

To recover your password, please access the “I forgot my password” link below the “Login" button.

You will be asked to enter in the text box the e-mail address you previously registered with, and you will soon receive an e-mail with the new password.

If you detect a product of inadequate quality, you can lodge a claim on the day of delivery by email to the address - relatiiclienti@linella.md while enclosing photos of the goods and the fiscal receipt.